Last updated June 22, 2023
Effective Date: 22/06/2023
This privacy notice for Star SMPS Pvt Ltd (doing business as Solkrd) ("Solkrd," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services").
1. Information We Collect:
1.1 Personal Information: When you use our Vehicle Parking Tag Service, we may collect personal information you provide, such as your contact number, name, and any additional details you choose to provide.
1.2 QR Code Scanning: Our service allows users to scan QR codes displayed on vehicle windows. By scanning the QR code, you may gain access to the vehicle owner's contact information, including their contact number, if they have chosen to provide it.
1.3 Issue Reporting: If you encounter an issue with a parked vehicle or if a parked vehicle is causing issues for you, our platform allows you to report the issue. This may involve providing details about the issue, including descriptions, photos, and location information.
1.4 By submitting contact details in your Vehicle Profile Settings Page, you agree to receive promotional calls on the number shared, and such calls and SMS would be coming from a third-party platform.
2. Use of Information:
2.1 Communication: If you encounter an issue with a parked vehicle or if you wish to report an issue to the vehicle owner, our platform facilitates communication between users. You may send messages or contact the vehicle owner using the provided contact number.
2.2 Issue Resolution: The information provided through issue reporting allows us and the vehicle owner to address and resolve the reported issues related to parked vehicles.
2.3 Service Improvement: We may use the information we collect, including issue reports, to improve our Vehicle Parking Tag Service, enhance user experience, and develop new features and functionalities.
2.4 Aggregated Data: We may collect and aggregate non-personal information from the usage of our platform for statistical analysis, research, and reporting purposes. This aggregated data does not contain personally identifiable information.
3. Information Sharing:
3.1 Vehicle Owner Contact Information: If you encounter an issue with a parked vehicle and report it through our platform, we may share relevant information with the vehicle owner to facilitate issue resolution. This may include details of the reported issue, descriptions, photos, and location information.
3.2 Other Users: If you report an issue with a parked vehicle, we may anonymize and aggregate the information to generate insights and statistics about parking-related issues. This aggregated information may be shared with other users or third parties, but it will not contain personally identifiable information.
3.3 Legal Compliance: We may disclose personal information, including contact numbers and issue reports, if required by law or in response to valid legal requests or processes.
4. Data Security:
4.1 We employ industry-standard security measures to protect your personal information and ensure its confidentiality, integrity, and availability. These measures include physical, technical, and administrative safeguards to prevent unauthorized access, use, or disclosure of your data.
4.2 While we strive to protect your personal information, please be aware that no security measure is 100% foolproof. We cannot guarantee the absolute security of your data during its transmission or storage.
5. Your Rights:
5.1 Access and Correction: You have the right to access and update your personal information within our platform. You can review and modify your contact information and other details in your account settings.
5.2 Consent Withdrawal: If you no longer wish to provide your contact number or receive communications from other users, you can update your preferences or contact us to request the removal of your contact information.
6. Third-Party Services:
7. Children's Privacy:
7.1 Our Vehicle Parking Tag Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under this age. If you believe that we have unintentionally collected personal information from a child, please contact us immediately, and we will take appropriate steps to delete the information.
9. Contact Us: